I'm Back. . . .
Okay, so it's been about three months since my last post. But I have decided to bring my blog back due to popular demand (i.e. Luke and Dos). I will use this blog to describe all the idiotic calls I get throughout my day. Oy.
So apparently, it's official. We have become 411. A customer buys our gallons of Sweet Tea and can't find a place in their city to recycle the containers. They have decided to e-mail us to ask us where THEY can recycle in THEIR city. How the hell should I know?? They're not even in the same city (let alone the same state) as me, for crying out loud. That one's going to be a head scratcher.
And the Owner of a Chick-fil-A calls us because he tried to contact a customer and the number is invalid. He wants to know if there is some other contact information for the customer. Hmm . . . maybe he should have tried the address that was right under the phone number in the report that I sent him. And then he says, "Well, it would just help if we would have a valid number." But he says it like it's my fault or something. I took the phone call and I just typed in the number she gave me. I know I verified it. Can I help it if she gave us the wrong one? I hate it when Operators shoot the messenger.
And since I am the one who does the e-mail assigments every single day, wouldn't you think that I would be informed if someone was no longer on our team? Hmm. . .
As crazy as it sounds though, I kind of don't hate my job. Oh, and the fact that it is still the holidays is making traffic a breeze! It's actually only taking an hour to get to and from work, which is what it SHOULD take, instead of two.
Update to my day. . .
Apparently, they are recording a training CD to use in future training classes in order to emphasize voice tone and call management techniques. The traning supervisor wanted the managers to ask for the participation of the best people on their team and she asked me! I'm so flattered. I guess all that fake empathy really paid off. . . I hope they remember this when it comes time for my raise in April. :)
Last call of the day. . . a woman calls to complain because there were teenagers smoking and hugging in the play area and apparently she does not want her children seeing "that type" of behavior. The customer also cussed as he was leaving. She did tell the employee about the smoking and they did ask the customer to leave. So. . . what does she want from me? It's hardly the employees fault if the customer cusses. My God. She calls me at 3:59 for this crap so I had to stay past my shift to finish the call. I'm just glad she didn't want coupons cause I sure didn't want to give her anything.
So apparently, it's official. We have become 411. A customer buys our gallons of Sweet Tea and can't find a place in their city to recycle the containers. They have decided to e-mail us to ask us where THEY can recycle in THEIR city. How the hell should I know?? They're not even in the same city (let alone the same state) as me, for crying out loud. That one's going to be a head scratcher.
And the Owner of a Chick-fil-A calls us because he tried to contact a customer and the number is invalid. He wants to know if there is some other contact information for the customer. Hmm . . . maybe he should have tried the address that was right under the phone number in the report that I sent him. And then he says, "Well, it would just help if we would have a valid number." But he says it like it's my fault or something. I took the phone call and I just typed in the number she gave me. I know I verified it. Can I help it if she gave us the wrong one? I hate it when Operators shoot the messenger.
And since I am the one who does the e-mail assigments every single day, wouldn't you think that I would be informed if someone was no longer on our team? Hmm. . .
As crazy as it sounds though, I kind of don't hate my job. Oh, and the fact that it is still the holidays is making traffic a breeze! It's actually only taking an hour to get to and from work, which is what it SHOULD take, instead of two.
Update to my day. . .
Apparently, they are recording a training CD to use in future training classes in order to emphasize voice tone and call management techniques. The traning supervisor wanted the managers to ask for the participation of the best people on their team and she asked me! I'm so flattered. I guess all that fake empathy really paid off. . . I hope they remember this when it comes time for my raise in April. :)
Last call of the day. . . a woman calls to complain because there were teenagers smoking and hugging in the play area and apparently she does not want her children seeing "that type" of behavior. The customer also cussed as he was leaving. She did tell the employee about the smoking and they did ask the customer to leave. So. . . what does she want from me? It's hardly the employees fault if the customer cusses. My God. She calls me at 3:59 for this crap so I had to stay past my shift to finish the call. I'm just glad she didn't want coupons cause I sure didn't want to give her anything.
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